Shipping & Returns

Preparation Time

Orders are prepared within 24 to 48 business hours after payment validation.

Estimated Delivery Times

- Switzerland: 1 to 3 business days

- Europe: 3 to 7 business days

- International: 5 to 10 business days

Delivery times may vary slightly during peak periods or due to local customs procedures.

Order Tracking

As soon as your order is dispatched, you will receive an email containing a tracking number that allows you to track your package in real-time.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your destination country.

Free delivery may be offered for purchases over a certain amount, depending on current promotions.

Our Commitment

Your satisfaction is essential. If a product does not suit you, you may request a return within 14 days of receiving your order.

Return Conditions

For hygiene and safety reasons, opened, used, or unsealed products cannot be returned.

Products must be:

- unopened,

- in their original packaging,

- in perfect condition.

How to Make a Return?

Please contact our customer service at: support@ultimlab.com

Our team will guide you through the procedure.

Refunds

Once the return is received and verified, the refund will be processed to the original payment method within a few business days.

Return shipping costs are the responsibility of the customer, except in cases of preparation error or defective product.

Damaged Products or Order Issues

If your package arrives damaged or you encounter any issues with your order, please contact us within 48 hours of receipt with supporting photos.

We will find a solution as quickly as possible.

Need Help?

Our team is available to answer any questions you may have about your order or our products.

Contact: support@ultimlab.com