Frequently asked questions

Initial results are generally visible after 3 to 4 weeks of daily use. For optimal results, we recommend regular use for at least 8 to 12 weeks.

Yes. Our formula is designed to enhance your natural lashes without an artificial look or "extensions" effect.

• longer lashes,
• thicker,
• stronger,
• and visibly better defined.

Yes. Safety is at the heart of ULTIM Lab's development. Our formula is prostaglandin-free, endocrine disruptor-free, free of controversial ingredients, dermatologically and ophthalmologically tested, and suitable for sensitive eyes. It can also be used by contact lens wearers.

No. Our formula does not contain prostaglandins, a controversial family of ingredients sometimes associated with this type of undesirable side effect in some competing formulas.

Yes. Simply remove your lenses before application, let the serum dry for a few moments, then put them back in if needed.

Yes. Our formula is oil-free and compatible with lash extensions. It helps care for natural lashes, even when they are stressed by extensions.

Our technology notably combines fortifying peptides, plant-based keratin, bamboo rich in organic silica, as well as nourishing and protective active ingredients. This combination helps support natural lash growth while strengthening their structure.

1. Remove makeup and thoroughly dry the eye area.
2. Apply a thin line to the root of the upper eyelashes.
3. Allow to dry for a few seconds.

Only one application per day is sufficient, ideally in the evening.

No, this will not increase the results. Our formula is highly concentrated and designed for a single daily application. Consistency is more important than quantity.

Yes, but we recommend applying it at night for a simpler routine. If you use it in the morning, let the serum dry completely before applying makeup or mascara.

Yes. It can be precisely applied to sparse areas of the eyebrows, on clean, dry skin.

The 5 ml size generally allows for about 4 months of daily use.

As the natural lash cycle continues, results may gradually diminish after product discontinuation. Regular use helps maintain optimal results over time.

In case of slight discomfort, simply rinse with clear water. If discomfort persists, discontinue use and consult a healthcare professional.

Our fortifying serum is suitable for both women and men who wish to reduce hair loss, strengthen hair, improve hair density, and support scalp vitality.

The formula combines tripeptides, fortifying active ingredients, and hyaluronic acid to nourish the scalp, strengthen roots, improve the hair environment, and support healthier growth.

Hair follows a longer natural cycle than eyelashes. Regular use for at least 8 to 12 weeks is recommended to observe a visible improvement in hair quality and density.

Apply directly to the scalp, ideally on dry or slightly damp hair. Gently massage with fingertips to aid absorption. Do not rinse.

The formula is designed to be light and easy to integrate into a daily routine. Apply only the recommended amount to avoid product excess.

Yes. The serum can be integrated into a hair care routine for color-treated, chemically-treated or damaged hair. For very sensitive scalps, start with a small test area.

Yes. Our supplements have been developed to work in synergy with ULTIM Lab topical treatments. This comprehensive approach helps support hair and lash beauty and well-being from within.

Serums locally target eyelashes, eyebrows, or the scalp. Supplements support the body from within by providing essential nutrients for healthy hair, eyelashes, and nails.

We generally recommend a course of at least 3 months to respect the natural hair cycle and promote visible and lasting results.

No. Food supplements are not a substitute for a varied and balanced diet or a healthy lifestyle. They are part of an overall wellness routine.

We ship to many countries worldwide. Delivery times and costs are calculated automatically at checkout.

• Switzerland: 1 to 3 business days
• Europe: 3 to 7 business days
• International: 5 to 10 business days

Upon shipment, you will receive an email containing a tracking link.

Contact us as soon as possible at info@ultimlab.com. If the order has not yet been prepared or shipped, we will do our best to help you.

Yes, returns are possible within 14 days for products that are unopened, unused, and in their original packaging. For any inquiries: info@ultimlab.com

Contact us within 48 hours of receipt with your order number and photos of the package or product concerned. Our team will find a solution quickly.

We develop formulas without controversial ingredients, without compromising on effectiveness, and suitable for sensitive skin and eyes.

Yes. Our products are developed according to high standards of quality, safety, and innovation.

Our formulas are designed to be very well tolerated. However, as every skin is unique, we recommend a preliminary test in cases of particular sensitivity.

ULTIM Lab combines Swiss expertise, biotechnology, rigorously selected ingredients, and a clean beauty vision to offer safe, effective skincare that is easy to integrate into a daily routine.